Shipping Policy

What is a shipping policy?

A shipping policy is a web page or document that answers your customers’ questions and provides helpful information about their purchase on your website. It’s meant to be a living document, updated frequently to reflect your current procedures. A shipping policy page includes:

• Shipping costs
• Order processing time
• Shipping carriers and methods
• Delivery speed
• Your approach to handling delays or service interruptions
• What to do if an item arrives late or damaged
• How to handle returns and cancellations
• Answers to other commonly asked questions

A formal shipping policy is easily accessible. It’s found amongst the footer links and on informational pop-ups throughout your website.